Privacy Policy

Better Paws respects your privacy and is committed to protecting the personal information you provide when using our website and purchasing our products.

This Privacy Policy explains how information may be collected, used, stored, and shared when you visit or make a purchase through the Better Paws website.

Information We Collect

When you visit our website, place an order, create an account, subscribe to our newsletter, or otherwise interact with our store, we may collect information such as:

• Name

• Billing and shipping information

• Email address

• Phone number, where provided

• Payment-related information

• Order details

• Account information

• Product preferences

• Information you provide when contacting or interacting with us

We may also automatically collect certain technical information when you browse our website, including your IP address, browser type, device information, operating system, pages visited, and general usage information.

How We Use Your Information

We may use collected information to:

• Process and fulfill orders

• Process payments

• Provide shipping and delivery updates

• Manage customer accounts

• Provide customer support

• Improve our products and website

• Personalize your shopping experience

• Send order-related communications

• Send marketing communications where permitted

• Prevent fraud and unauthorized activity

• Maintain website security

• Comply with legal and regulatory obligations

Payment Information

Payments are processed through third-party payment providers. Better Paws does not generally store complete payment card information on its own systems.

Payment providers may collect and process payment information according to their own privacy policies and security practices.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Keep the website functioning properly

• Remember preferences

• Understand how visitors use our website

• Improve website performance

• Provide relevant marketing and advertising

• Analyze traffic and conversions

You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

Third-Party Services

We may use third-party service providers to operate and improve our business, including services related to:

• Payment processing

• Order fulfillment

• Shipping

• Analytics

• Advertising

• Email marketing

• Customer support

• Website functionality

These providers may process information according to their own privacy policies and applicable laws.

Marketing Communications

If you subscribe to our newsletter or otherwise provide permission to receive marketing communications, we may send information about products, promotions, new arrivals, and other Better Paws updates.

You can unsubscribe from marketing emails by following the unsubscribe instructions included in those communications.

Data Security

We take reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, comply with legal obligations, resolve disputes, and enforce our agreements.

Children's Privacy

Our website is not intended to knowingly collect personal information from children who are not legally permitted to provide such information.

If we become aware that we have unintentionally collected personal information from a child, we will take reasonable steps to address the situation.

Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, which may include rights to access, correct, delete, restrict, or object to certain processing of your information.

These rights are subject to applicable laws and legal exceptions.

Third-Party Links

Our website may contain links to third-party websites or services. Better Paws is not responsible for the privacy practices or content of external websites.

We recommend reviewing the privacy policies of any third-party website you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable legal requirements.

Any updated version will be posted on this page with the revised policy taking effect as stated.

Acceptance of This Policy

By using the Better Paws website, you acknowledge that you have read and understood this Privacy Policy.