Terms of Service

Welcome to Better Paws. These Terms of Service govern your use of the Better Paws website and your purchase of products through our online store.

By accessing or using our website, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our website.

1. Online Store Terms

By using our website, you confirm that you are legally capable of entering into binding agreements under the laws applicable to you.

You agree not to use our website or products for any unlawful or unauthorized purpose.

2. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, pricing, and other information displayed on our website are accurate.

However, product colors, dimensions, packaging, appearance, and other details may vary slightly from what is displayed online due to differences in screens, manufacturing batches, packaging, or other factors.

We reserve the right to correct errors, inaccuracies, or omissions and to update product information at any time.

3. Pricing and Availability

Product prices and availability are subject to change without notice.

We reserve the right to modify, discontinue, or limit the quantity of any product at any time.

If an obvious pricing or listing error occurs, we reserve the right to correct the error and, where necessary, cancel an affected order.

4. Orders

Submitting an order constitutes an offer to purchase the selected products.

We reserve the right to refuse or cancel an order for reasons including, but not limited to:

• Product availability

• Pricing or listing errors

• Suspected fraudulent activity

• Incorrect order information

• Shipping restrictions

• Other circumstances that prevent successful fulfillment

If an order is cancelled by Better Paws before fulfillment, any applicable payment reversal will be handled through the original payment method or payment provider.

5. Payments

Orders must be paid using an available payment method at checkout.

By submitting payment information, you represent that you are authorized to use the selected payment method.

6. Shipping

Shipping times are estimates and may vary depending on destination, product availability, carrier performance, customs processing, and other circumstances.

Please refer to our Shipping Information page for additional details.

7. Returns and Refunds

Unless otherwise required by applicable law, purchases through Better Paws are currently final sale.

We do not generally offer returns, exchanges, or refunds.

Please review our Return & Refund Policy before placing an order.

8. Subscription Products

Certain products may be offered through recurring subscription programs.

By subscribing, you authorize recurring charges according to the subscription terms presented at checkout.

Subscription frequency, pricing, cancellation options, and other applicable terms will be displayed during the subscription purchase process.

Subscription availability may vary by product.

9. Intellectual Property

All content available on the Better Paws website, including logos, branding, text, graphics, photographs, product presentation, designs, and other materials, is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, publish, sell, or commercially exploit website content without appropriate authorization.

10. User Content

If you submit reviews, photographs, comments, or other content to Better Paws, you agree that you have the right to submit that content.

Where permitted by law, you grant Better Paws a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and publish submitted content for business, marketing, and promotional purposes.

11. Prohibited Activities

You agree not to:

• Violate applicable laws or regulations

• Attempt to gain unauthorized access to the website

• Interfere with website security or functionality

• Upload malicious software

• Use automated systems to improperly access or collect website information

• Misrepresent your identity or information

• Engage in fraudulent transactions

• Abuse promotions, discounts, or ordering systems

12. Third-Party Services

Our store may use third-party services, applications, payment processors, fulfillment providers, advertising platforms, or other external services.

Third-party services may operate under their own terms and privacy policies.

Better Paws is not responsible for the independent practices or policies of third-party services beyond matters within our reasonable control.

13. Disclaimer

To the extent permitted by applicable law, the Better Paws website and products are provided without guarantees beyond those expressly required by law.

Product information is provided for general informational purposes and should not be interpreted as professional veterinary or medical advice.

Pet owners should use products according to their intended purpose and follow applicable product instructions.

14. Limitation of Liability

To the maximum extent permitted by applicable law, Better Paws will not be liable for indirect, incidental, consequential, or special damages arising from the use of our website or products, except where such limitation is prohibited by law.

Nothing in these Terms is intended to exclude liability that cannot legally be excluded.

15. Indemnification

To the extent permitted by law, you agree to indemnify and hold Better Paws harmless from claims, losses, liabilities, damages, and expenses arising from your misuse of the website, violation of these Terms, or violation of applicable laws or third-party rights.

16. Changes to These Terms

Better Paws reserves the right to update these Terms of Service at any time.

Changes will become effective when the updated terms are posted on this page unless otherwise stated.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms.

17. Governing Law

These Terms are governed by applicable laws and regulations, subject to any mandatory consumer protection rights that may apply to you.

18. Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

19. Entire Agreement

These Terms, together with our other published store policies, constitute the applicable terms governing your use of the Better Paws website and your purchases from the store.