Return & Refund Policy

At Better Paws, we carefully select and inspect our products to provide a positive shopping experience. However, all purchases are currently final sale.

No Returns or Refunds

At this time, Better Paws does not accept returns, exchanges, or refunds for products purchased through our store.

Once an order has been successfully placed, it cannot be returned or refunded simply because the customer changes their mind, orders the wrong item, no longer wants the product, or is dissatisfied with the purchase.

We strongly recommend reviewing the product description, specifications, sizing information, images, and available options carefully before placing your order.

Damaged or Incorrect Items

Although we do not offer general returns or refunds, we understand that an order may occasionally arrive damaged or an incorrect product may be received.

If you receive an item that appears to be damaged during transit or is materially different from the product you ordered, the issue may be reviewed on a case-by-case basis.

To help us evaluate the situation, customers may be required to provide clear photographs or videos showing:

• The product received

• Any visible damage

• The packaging

• Shipping labels

• Other relevant information about the order

Providing this information does not automatically guarantee a refund, replacement, or other resolution.

Order Cancellation

Orders may enter processing shortly after they are placed. Because of this, cancellation requests are not guaranteed and may not be possible once processing or fulfillment has started.

Incorrect Address

Customers are responsible for providing accurate shipping information at checkout. Orders shipped to an incorrect address provided by the customer are not automatically eligible for a refund or replacement.

Refused or Unclaimed Packages

Packages that are refused, abandoned, or left unclaimed by the customer are not eligible for a refund.

Final Sale

By completing a purchase through Better Paws, you acknowledge and agree that purchases are currently final sale and that returns, exchanges, and refunds are not generally offered.

Policy Changes

Better Paws reserves the right to modify this policy at any time. Any updated policy will be published on this page and will apply to orders placed after the effective date of the updated policy.

Important Notice

Nothing in this policy is intended to limit any consumer rights that cannot legally be excluded under applicable law. Where applicable law requires a remedy, those legal rights will continue to apply.